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Where Do We Start?
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At this stage, all may sound fair and well, but some questions remain to be answered.
“Where do we start to improve the quality of our service to customers?”
“How can we be sure of what customers expect from us?”
“What should we be doing differently to impress our customers?”
“How should we deliver and perform service?”
“What about those difficult customers that always complain about everything?”
“If we made a mistake, how can we make sure that we don’t lose that customer?”
Competition for customers is growing. They have more choices and will no longer accept service that is just average. They simply go to organisations that give them the best service.
Your organisation will be distinguished by the quality customer service efforts. Offering excellent service can be a difficult job. However, it can also be rewarding.
Click here to view an explanation on general principles for serving customers.