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Phone-in Customers

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The telephone is the means by which your company deals daily. If the telephone is utilised efficiently, it is a major asset in every company. When speaking over the telephone you rely only on your voice to convey your personality and attitude. The telephone is a very effective and timesaving instrument and is readily available to you. However, it can also be one of the biggest time wasters within a company. Few people succeed in greeting a friendly and helpful person with unfriendliness. Good manners are essential.