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Effective Telephonic Customer Interaction
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The essence of dealing with people politely and efficiently over the phone boils down to one simple thing: telephone etiquette. Being nice on the phone isn’t difficult if you follow basic guidelines about how to:
- Answer the phone
- Put callers on hold
- Transfer a call
- Take a message
- End a call
These guidelines pave the way for smoother, faster telephone calls with customers. In many businesses, the telephone is the customer’s first contact with a company, so being telephone friendly is one of the least expensive ways to immediately upgrade your service.
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