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Provide Feedback to Customer Service Employees

Completion requirements

Three ways you can provide feedback to customer-service employees:

  • Provide daily verbal feedback to your customer-facing employees regarding customer service success - on an individual basis.
  • Post measures of individual and group customer-service productivity.
  • Conduct periodic performance appraisals based on measurable/observable quality customer-service standards.

Click here to view a explanation on feedback loops.