Writing Professional Emails

Electronic transmitting of messages has definite advantages for organisations e.g. faster transfer and access to information, faster response to requests, faster decision-making, and elimination of routine and time-consuming tasks.

E-mail transfers messages quickly and inexpensively, does not depend on the availability of the receiver and reduces the amount of paper being used. The disadvantages of using e-mail are that the communication volume increases, there is a lack of message permanence if the message is not printed and there is a lack of confidentiality. E-mails have to be as equally well-planned as letters and memos. Communication breakdowns may occur of the purpose, audience and frame of reference of the reader is not taken into account. Professional standards should still apply.

Click here to view a video that explains how to write professional emails in English.