Telephone Communication

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Telephone communication is one of the most important forms of communication within the company. Although its use today is being replaced by other forms of communication (such as email), phone use is one of the most common means to materialize both internal and external communications.

It is very important in business because it is the medium through which the first contact, with or from the company, is made. So, before any personal contact, the usual thing is to make a phone call to arrange an interview or to specify any matter or topic. The interlocutor at the other end of the line will form an idea about the company depending on the impression after this first telephone contact.

In any case, beyond the business sector, it is also crucial to follow a proper technique when having telephone conversations, as it is an essential tool to achieve our goals in a phone call, either as the senders or the recipients. From the standpoint of business communication, telephone use has an enormous advantage: interlocutors don’t see each other, and this may work for solving tricky or unfavourable situations. As interlocutors don’t see each other, the arguments provided in a telephone conversation may be more solid and credible if we apply proper techniques and procedures.

Another advantage of this type of communication is that we can do other things as we speak, such as taking notes, search for something on the computer, ask something to a work mate (always with discretion), and so on. Thus, we may say that applying the appropriate telephone techniques is essential to get the most out of this communication tool in business. Thanks to advances in technology, telephone communication devices have evolved generating new services and expanding its capabilities.