Tile: Learning Unit 1 - Customer Relationship Strategy | CB11600 Customer Service | Stride

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Learning Unit 1 - Customer Relationship Strategy

Click here to view the introduction to this learning unit.

Klik hier om na 'n oorsig van hierdie leereenheid te luister.
- Introduction Page
  
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- Strategic Impact of Customer Service on the Organisation Page
  
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- Customer Experience Management (CEM) Page
  
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- Aligning Products and Services to a Specific Market Segment Page
  
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- Implementing a Customer Retention Management Process Page
  
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- Learning Unit 1 PoE Exercises
  
  Complete Formative Individual Exercise 1A for this learning unit.
  
  Click here to view a video about the Ritz-Carlton hotel manager on creating “guests for life”.
  
  Click here to download the case study for more information about the Ritz-Carlton hotel.
  
  Click here to access individual formative exercise 1A.
  
  Click on the link below to upload exercise 1A.
- Upload Exercise 1A Assignment
  
  View Make a submission