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Course Overview

Course Description

This is a nugget training course, offering high-impact content in small pockets to consume. A trusted advisor is an individual that’s given a seat at the customer’s table. Instead of being just another supplier of goods or services, you’re considered a strategic partner that the customer sees as an asset to reach their goals.

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Watch the Module Introduction Video Below

                    

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Course Features

What you’ll learn
  • What does it mean to be a trusted advisor
  • The benefits of being a trusted advisor
  • Characteristics of trusted advisors
  • How to build trust relationships with clients
  • What not to do in a trust relationship with a client
  • How to enlarge your influence
  • Having a sense of urgency
  • Being goal orientated
  • Getting rid of bad habits that hold you back professionally
Competence
  • Customer focus
  • Communication
  • Influencing 
Assessment
  Online Test
NQF Level
 5
Credits
 Not Credit Bearing 
Study Time
 3 Hours 
Certification
 Certificate of Completion