Stride
Home
My Courses
Learning Pathways
Intro to Learning Paths
Customer Champions
Mastering Management
Supervisory Essentials
The Grain Handler
The HR Advisor
The Professional Secretary
The Relationship Manager
The Retail Specialist
The Successful Salesman
Young Leaders
Corporate
Interested in courses for your business or team?
Support
Getting started
FAQ
Get In Touch
More
Login/Register
Stride
Home
My Courses
Learning Pathways
Intro to Learning Paths
Customer Champions
Mastering Management
Supervisory Essentials
The Grain Handler
The HR Advisor
The Professional Secretary
The Relationship Manager
The Retail Specialist
The Successful Salesman
Young Leaders
Corporate
Interested in courses for your business or team?
Support
Getting started
FAQ
Get In Touch
Login
Sign up!
support@peritumagri.com
×
Login to your account
Don't have an account?
Sign up!
Remember username
Lost password?
Log in
Global searching is not enabled.
CB11600 Customer Service
Home
Courses
CB11600
Learning Unit 2 - Define Who the Customer Is
Upload Exercise 2C
Skip to main content
Assignment
Upload Exercise 2C
Completion requirements
View
Make a submission
◄ Upload Exercise 2B
Jump to...
Jump to...
Upload ID Copy
Upload CV
Upload Administration Pack
Upload Assessor Administration Pack
Introduction
Strategic Impact of Customer Service on the Organisation
Customer Experience Management (CEM)
Aligning Products and Services to a Specific Market Segment
Implementing a Customer Retention Management Process
Upload Exercise 1A
Introduction
Identify the Customer
Consumer Behaviour
Customer Buying Motives and Behaviours
Types of Decision-Making
Customer Needs and Expectations
Factors that Influence Customer Behaviour and Responses
Communicate Effectively with Customers
Differences in Communicating with Individuals vs. Groups
Creating an Effective Customer Communications Program
Upload Exercise 2A
Upload Exercise 2B
Upload Exercise S1
What is Service?
How To Deliver Good Customer Service
Importance of Customer Service
Customer Expectations
How Customers Perceive Service
Customer Satisfaction
Assessments of Service Quality
How Do Customers Rate Service Quality?
The Four Circles of Service
Service Characteristics
Service Specification
Service Recovery
Ensure Customer Service Improvement are "Fit for Purpose"
More Tips for Building Strong Customer Relations
Upload Exercise 3A
Upload Exercise 3B
Upload Exercise S2
Monitoring Customer Service
To Measure We Need Knowledge and Understanding
How to Measure Customer Service
Guidelines for Effective Customer Service Measurement
Areas of Importance For Customer Surveys
Create an Employee Feedback System
Performance Management
Provide Feedback to Customer Service Employees
Equipping Staff to Provide Effective Service
Upload Exercise 4A
Upload Exercise 4B
Upload Exercise 4C
Upload Exercise 4D
Upload Exercise E4
Upload Exercise S3
Upload Exercise S4
Introduction
Steps in The Sales Process
Sales Process for Walk in And Phone In Customers
Upload Exercise 5A
Upload Exercise 5B
Upload Exercise S5
Participant Feedback
Upload Exercise S1 ►
Stride
Copyright © 2024 Peritum Agri Institute. All Rights Reserved.