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Activity
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Evaluate the response, and indicate if it was: Record your answers on a loose piece of paper.
a) Marginal (M)
b) Evaluative (E)
c) Active (A)
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Situation |
Response (M), (E) or (A) |
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1. |
“I need to ensure that my family are cared for when I pass away.” |
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“Oh, you need insurance? What exactly can I help with?” |
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2. |
“What insurance do you offer?” |
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“We can insure anything and everyone!” |
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3. |
“What is the difference between asset and game insurance?” |
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“I can recommend both. It’s all good!” |
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4. |
“Can you please help me find funeral cover?” |
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“Yes, sir. What is it that you have in mind?” |
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5. |
“I need asset insurance. Does it cover my crops sufficiently?” |
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“We never had complaints from other customers about it!” |
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