Tile: Learning Unit 1 - Understanding Customers and Customer Service | E/LMS 103 Customer Service

Learning Unit 1 - Understanding Customers and Customer Service
- Introduction Page
  
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- Who are our Customers? Page
  
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- Customers are Important Page
  
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- Customers Expectations Page
  
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- How Customers Perceive Service Page
  
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- Service is Only as Good as the Customer’s Percepti... Page
  
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- The Service Formula Page
  
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- Customer Satisfaction Page
  
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- How Do Customers Rate Service Quality? Page
  
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- Where Do We Start? Page
  
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- Click here to complete the Understanding Customers and Customer Service topical assessment to test your knowledge on the topic. Quiz
  
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