Tile: Learning Unit 6 - Service Recovery and Customer Complaints | E/LMS 103 Customer Service

Learning Unit 6 - Service Recovery and Customer Complaints
- Introduction Page
  
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- Why Do Customers Complain? Page
  
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- What Do Customers Expect When They Complain? Page
  
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- Dealing with Complaints Page
  
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- Manage Emotions – Yours and Theirs Page
  
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- Handling of Dissatisfied Customers Page
  
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- Have a Feedback Loop Page
  
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- Provide Feedback to Customer Service Employees Page
  
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- Click here to complete the Service Recovery and Customer Complaints topical assessment to test your knowledge on the topic. Quiz
  
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