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Welcome
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Pre-Assessment
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Topic 1 - Strategic Impact of Customer Service on the Organisation
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Topic 2 - Who is the Customer?
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Topic 3 - Identify and Formulate Service Standards
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Topic 4 - Communicating with Customers
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Topic 5 - Positioning Your Business for Specific Customer Segments
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Topic 6 - Implementing a Customer Retention Management Process
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Topic 7 - Why Monitor
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My Certificate