Tile: Learning Unit 4 - Measure and Contentiously Improve Customer Service | CB11600 Customer Service

Learning Unit 4 - Measure and Contentiously Improve Customer Service

Click here to view the introduction to this learning unit.

Klik hier om na 'n oorsig van hierdie leereenheid te luister.
- Monitoring Customer Service Page
  
  View
- To Measure We Need Knowledge and Understanding Page
  
  View
- How to Measure Customer Service Page
  
  View
- Guidelines for Effective Customer Service Measurement Page
  
  View
- Areas of Importance For Customer Surveys Page
  
  View
- Create an Employee Feedback System Page
  
  View
- Performance Management Page
  
  View
- Provide Feedback to Customer Service Employees Page
  
  View
- Equipping Staff to Provide Effective Service Page
  
  View
- Learning Unit 4 PoE Exercises
  
  Complete the following PoE exercise/s for this learning unit.
  
  Individual Formative Exercise 4A. Formula for the Measuring of Customer Service
  
  Individual Formative Exercise 4B. Strategy, Policies and Procedures
  
  Individual Formative Exercise 4C. Design a Survey Document
  
  Individual Formative Exercise 4D. Key Result Areas
  
  Individual Formative Exercise 4E. Performance Discussion
  
  Summative Exercise S3. Customer Survey
  
  Summative Exercise S4. Employee Performance Review
- Click here to access individual formative exercise 4A.
  
  Click on the link below to upload exercise 4A.
- Upload Exercise 4A Assignment
  
  View Make a submission
- Click here to access individual formative exercise 4B.
  
  Click on the link below to upload exercise 4B.
- Upload Exercise 4B Assignment
  
  View Make a submission
- Click here to access individual formative exercise 4C.
  
  Click on the link below to upload exercise 4C.
- Upload Exercise 4C Assignment
  
  View Make a submission
- Click here to access individual formative exercise 4D.
  
  Click on the link below to upload exercise 4D.
- Upload Exercise 4D Assignment
  
  View Make a submission
- Click here to access individual formative exercise 4E.
  
  Click on the link below to upload exercise 4E.
- Upload Exercise E4 Assignment
  
  View Make a submission
- Click here to access individual summative exercise S3.
  
  Click on the link below to upload exercise S3.
- Upload Exercise S3 Assignment
  
  View Make a submission
- Click here to access individual formative exercise S4.
  
  Click on the link below to upload exercise S4.
- Upload Exercise S4 Assignment
  
  View Make a submission

CB11600 Customer Service

Learning Unit 4 - Measure and Contentiously Improve Customer Service

Learning Unit 4 PoE Exercises